Oof. You’ve just had a supervision meeting and worked through yet another “Mysterious Case of the Disappearing Client.”

What the heck happened? You (or, if you're a practice owner, your clinician) thought things were going ok, but then the client just sort of stopped scheduling.

And, when you tried to ask the client for feedback, they were super vague and said things like “I’m just feeling like I need to take a break for now” or worse, they just ghosted your clinician without a word.

You’re noticing that this is starting to feel like a pattern, sort of, only you’re not sure what the common thread is.

Sometimes clients say they’re leaving because of financial issues, sometimes it’s scheduling (“life is just super busy at the moment and I can’t find the time”), and sometimes they stay on the calendar but want to shift to bi-weekly or monthly sessions when your gut says they really need more frequent support.

Once or twice, you’ve even gotten feedback from a client or from your office manager that the client said “it just didn’t feel like a good fit,” “something was missing,” or “I think I need someone with a different style.”

Bottom line, you know something is wrong and that you shouldn’t have THIS much trouble filling a caseload and keeping it full, but you can’t quite put your finger on the problem and definitely don’t know how to fix it.

Imagine for a moment that you could get to the bottom of this mystery, resulting in clients sticking around for 8, 12 or even 30+ sessions, leading to clients making valuable progress toward their therapy goals.

Imagine not constantly worrying about whether you’re doing a good enough job, or whether your office schedule will have too many open spots next week.

Imagine feeling confident that you (or your group practice therapists) are making a difference in their clients' lives - because they keep coming back!

WHAT’S INCLUDED: 

→ 6 weeks of LIVE teaching sessions in two-hour blocks

→ Worksheets & Independent Exercises between sessions

→ Access to not one, but two experienced facilitators

→ Pre-Module with bonus Client Retention Assessment

→ Individual Participant Portal - access the content, tune into lives, watch replays, download homework and track your progress!

→ BONUS: One-on-One Individual Problem-Solving Session with Facilitator (scheduled separately)

This is 20 - 25 solid hours of live teaching, customized content, and support valued at over $5,500! Don’t worry - our price is muuuuch lower!

MODULE 1 (Weeks 1 & 2)

Improving Foundational Clinical Skills

• Clinical Presence 
• The Art of the Intake
• Pacing
• Self-Disclosure
• Connecting with “Closed-Off” Clients

By the end of this module, you’ll have a clear understanding of what qualities most clients are looking for and how to make small but effective adjustments that will vastly improve how you are perceived. You’ll also learn how to pace your sessions effectively and create a welcoming atmosphere from the very first intake session.

MODULE 2 (Weeks 3 & 4)

Increasing Assertiveness & Effective Communication

• Boundaries, Professionalism & YOUR Value
• Scheduling Concerns
• Becoming a Self-Led Communicator
• Imposter syndrome
• Soliciting & Integrating Feedback

Become a confident and assertive communicator who sets clear boundaries and values their own worth. Say goodbye to imposter syndrome and hello to a newfound sense of professional confidence that commands attention and respect.

MODULE 3 (Weeks 5 & 6)

Establishing Your Clinical Identity

• Naming Your Niche & Ideal Client
• Tracking Toward Advanced Trainings
• Managing Career Expectations
• Professionalism
• Marketing Language
• Building Referral Systems

After we finish up this module, you will have a roadmap for identifying and attracting your ideal client. You’ll also have a strong trajectory for continuing to draw in those clients and serve them well, leading to a massive increase in client satisfaction (and your own!).

SARAH CZOPEK, MS, LCPC

Sarah Czopek is a Licensed Clinical Professional Counselor, Group Practice Owner, and, with a personal client retention rate that consistently stays in the 90% range and above, a bit of a Client Retention Guru. With a unique background blending a Bachelor’s of Business Administration with a Masters of Professionals Counseling, Sarah routinely coaches her team members to client retention success using assertive communication tips, techniques borrowed from Marketing & Sales fields, and a strategic approach to wiping out internal self-doubt and “imposter syndrome” - all while helping clinicians develop a stronger sense of clinical identity, niche, and professionalism.

Over the course of her practice-building journey, Sarah recognized a common and problematic pattern occurring in the group practice industry: client retention woes. With the rise of private practice as one of the most desirable internship and post-graduate job placement settings, more and more “new-to-the-field” clinicians have begun to find their way into the 1:1 outpatient therapy room. Often, these newer clinicians have made it through grad school without a clue how to truly navigate client resistance, get through difficulty with rapport building, set appropriate boundaries & expectations for therapy scheduling, or solicit critical feedback from clients. This, combined with totally natural feelings of insecurity and nervousness on the part of newer clinicians, inevitably leads to clients dropping left and right, leaving clinicians scrambling to fill caseload gaps and feeling frustrated or hopeless about not being “good enough.”

Our 6-week Client Retention Boot Camp is Sarah’s solution to helping clinicians everywhere learn and implement fundamental skills that we ALL wish we’d learned in grad school!

TABITHA JIRSA, PhD ABD

Tabitha Jirsa is a seasoned clinician, presenter, and Clinical Team Manager with a PhD in Counselor Education and Supervision (abd). Tabitha has a sharp perspective on the importance of counselor education, having held various positions in the mental health field as well as mentored & supervised masters-level interns seeking guidance and support.

While completing her doctoral level studies, Tabitha noticed firsthand a shift in the field as more and more master’s level interns and recent grads have sought placement in private practice settings in recent years. This change in the outpatient hiring landscape has led to newer clinicians struggling to “catch up” and learn vital skills necessary for maintaining productivity and client satisfaction goals in the private practice setting.

Tabitha utilizes her finely honed clinical supervision skills to help clinicians target their specific skill gaps, identify strengths, and make strides toward advanced level competencies. When working with Tabitha, clinicians can expect to laugh, cry, and face change with empowerment and grit. Tabitha looks forward to meeting our next cohort of CRBC’ers and helping them on their journey to solid client retention!